Billing
Downloading invoices and license details from the portal
Find order invoices, payment receipts, and license information in the customer portal for finance and compliance records.
Finance and operations teams can access purchase records through the customer portal without contacting support for routine documents.
Orders and invoices
1. Sign in to the portal
2. Open **Orders**
3. Select the order to view line items, payment status, and totals
4. Download or print invoice PDF where available
Ensure billing profile details are correct before requesting finance to reconcile—legal entity name and address appear on invoices.
License information
1. Open **Licenses** or the entitled product under **Products**
2. View license type, status, and activation guidance specific to the product
3. Copy license keys only through secure internal channels—not public chat
License display depends on product model (perpetual, subscription, or site license). Marketplace purchases may show entitlement linked to verification status.
Access issues
If an order or license is missing:
- Confirm you are signed in with the purchasing account email
- For marketplace buys, complete purchase verification
- Allow a few minutes after payment for webhook processing on direct store orders
Refunds and billing disputes
Review the refund policy for eligibility. Open a **Billing** support ticket with order reference and description—do not include card numbers.
Related guidance
Need help applying this?
Discuss your product or business context with the team.